Shipping policy

Thank you for shopping with ROBYN MOFFITT. As a dedicated apparel retailer, we prioritize precise order fulfillment and quality-focused shipping services for every customer purchase. Our core goal is to ensure all clothing items are processed correctly, securely packaged to prevent fabric damage during transit, and delivered to buyers in perfect wearable condition within standard shipping timelines.

1. Order Processing Procedures

Following official order confirmation, all apparel orders will go through internal validation, quality checks and protective packaging within 1-3 business days, excluding weekends and national public holidays. During high-traffic shopping seasons or promotional campaigns with elevated order volumes, standard processing periods may be extended. Customers will receive timely notification emails in the event of major shipping delays.

2. Shipping Fees and Delivery Estimation

Shipping costs for all clothing orders are dynamically calculated based on order size, weight and international delivery destinations. All exact logistics fees will be clearly presented on the checkout page prior to payment completion, ensuring full cost transparency for every transaction.
Estimated delivery times: Standard Shipping: 15 business days
All stated delivery windows serve only as general estimates and do not guarantee fixed arrival dates. Actual parcel delivery speed may fluctuate due to courier service interruptions, customs clearance hold-ups, harsh weather conditions, global logistical limitations and regional holiday closures.

3. Shipment Confirmation and Tracking Availability

Once your clothing order is fully processed and dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking details for your parcel.
Tracking data and real-time logistics status updates will typically be activated and accessible for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel registration and system synchronization.

4. Customer Shipping Address Responsibility

Customers are solely responsible for verifying the accuracy and completeness of their delivery address information during checkout. ROBYN MOFFITT accepts no liability for misdelivered, misplaced or returned parcels caused by inaccurate or incomplete address details provided by customers. Any shipments returned due to address errors will incur additional reshipping fees payable entirely by the buyer.

5. Transit Loss and Damage Support Policy

If your apparel parcel is confirmed lost during cross-border transit, please reach out to our support team within 7 days of your expected delivery date to initiate a formal logistics investigation. For orders delivered with torn, stained or defective clothing items or damaged packaging, please submit clear photographic proof of all damages within 48 hours of delivery. Our team will conduct a thorough review and deliver fast, effective resolutions.

6. Apparel Care Liability Disclaimer

Each clothing product is equipped with tailored fabric care guidelines that outline proper wearing, washing, drying and maintenance practices. All apparel must be maintained in strict compliance with these instructions after delivery. ROBYN MOFFITT is not responsible for garment damage, fabric shrinkage, color fading or deformation caused by improper maintenance, unauthorized alterations or customer misuse.

7. International Shipping and Customs Terms

International apparel shipments may be subject to import duties, customs taxes and clearance fees based on the local regulatory rules of destination countries. All such additional charges are the exclusive financial responsibility of customers and are not included in product prices or standard shipping fees.

8. Official Customer Support Contact Details

For any questions, concerns or policy clarifications regarding this Shipping Policy and your order’s logistics progress, please contact our dedicated service team via the official information below:
Trade Name: ROBYN MOFFITT
Phone Number: +64 26 288 4411
Email: service@robynmoffitt.shop
Physical Address: 236 Travis Road, New Brighton, Canterbury, Christchurch 8083, New Zealand